Refund policy

Returns & Exchanges
We accept returns and exchanges within 30 days of delivery.

To be eligible, your item must be unworn and brand new, in the same condition you received it. This also applies to pre-order pieces once they have arrived.

Return Shipping
Return shipping is free for Australian orders. We cover the postage on returns and exchanges within Australia. For international orders, return postage is paid by the customer.

Refunds
Once we receive and check your return, we refund you through Shopify to your original payment method. Depending on your bank or card provider, it can take 5–10 business days to appear.

How to Start a Return or Exchange
Email us at shopsanzalli@gmail.com or use our Contact page with your order number, and we’ll guide you through it.

Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.